Woodstock Building Associates Recognized Among Top Customer Service Leaders
in Residential Construction Industry
May 20, 2019, Woodstock, CT … Based in Woodstock, CT, and Franklin, MA, Woodstock Building Associates, LLC, received a 2019 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry. WBA achieved a recommendation rate of 90% or above from their customers surveyed by GuildQuality. This is the 6th year in a row that WBA has been awarded this designation.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.
Out of more than 700 eligible applicants, Woodstock Building Associates is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
In determining which businesses received the 2019 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to friend and the percentage of customers who responded.
“Once again we are pleased with the recognition from GuildQuality,” says Architect Steven Keene. “Customer surveys have proven to be an invaluable tool to our industry. We are humbled by our clients and take their opinions to heart. Every review offers us the opportunity to provide even better service. We would like to thank both our team and our clients. WBA has worked hard to build a talented team and develop standardized systems over the last four decades so we can complete our projects with the highest quality standards and provide an exceptional client experience.”
For more on the 2019 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.
About Woodstock Building Associates
With over four decades of operation and a team of experienced professionals, Woodstock Building Associates, LLC is an established leader in custom home building and remodeling. This award-winning team serves northeastern Connecticut and South Central Massachusetts with well-planned and expertly executed projects of all sizes, working with clients from initial design to finished product. Visit wbahomes.com for more information.