FOR IMMEDIATE RELEASE
Contact: Steven Keene, steve@wbahomes.com / 860-928-0897
Woodstock Building Associates Named Leader in Customer Satisfaction by Qualified Remodeler
Woodstock, CT – August 18, 2025 — Woodstock Building Associates (WBA), a leading design/build firm based in northeast Connecticut and south central Massachusetts, has been recognized as a Customer Satisfaction Leader in Qualified Remodeler magazine’s annual Customer Satisfaction Report. The feature highlights WBA’s commitment to excellence and showcases the company as a top performer in the remodeling and home improvement industry.
As part of the report, WBA Principal Steven Keene was profiled to share insights with fellow industry professionals. His leadership and client-centric approach have helped WBA maintain exceptionally high satisfaction ratings, setting a benchmark for excellence in customer service.
The annual report is a collaboration between Qualified Remodeler and GuildQuality, a respected customer satisfaction surveying platform. WBA was selected based on its outstanding performance, including a 97% All-Time Recommend Rate on GuildQuality—an achievement maintained even during a busy 2024, when the company completed 64 building projects.
“At WBA Homes, client satisfaction is at the heart of everything we do—and it shows in our consistently top-rated reviews,” said Keene.
In the profile featured on Qualified Remodeler’s website, Keene shares key elements driving WBA’s success. These include:
- A Clear and Phased Design/Build Process – Clients are involved from day one through structured planning, detailed contracts, and showroom-based decision meetings.
- Superior Job Site Management – WBA maintains clean, safe, and organized job sites with floor protection, zip walls, and air scrubbers—minimizing disruption so clients can often remain in their homes throughout the project.
- Modern Communication Tools – The team uses digital platforms for daily logs (including notes and photos), weekly progress updates, and direct access to team members—ensuring transparency and peace of mind.
This recognition reaffirms WBA’s commitment to delivering not just quality craftsmanship, but also a client experience that exceeds expectations.
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With over four decades of operation and a team of more than 25 experienced professionals, Woodstock Building Associates, LLC is an established leader in residential design-build. This award-winning team serves northeastern Connecticut, central Massachusetts, and Franklin, MA, with well-planned and expertly executed projects of all sizes, working with clients from initial design to finished product. Visit www.wbahomes.com for more information.
